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Have you ever said something at work you wish you hadn’t? Sometimes the wrong words just blurt out to employees or with the customer. The first step in fixing common communication blunders on the job is to know what those blunders are. Then, you can say something the smart way and not the dumb way.
The first step toward reducing the number of dumb things you say is to know what the dumb things are.
Verbal communication expert Greg Alcorn, CEO of Global Contact Services (GCS) of Salisbury, NC, is the author of 7 Dumb Things We All Say and speaks to thousands of people each year on improving verbal communication at work. His company has 1,000 employees and averages 30,000 customer service conversations every day. GCS, which Alcorn founded in 2001, serves retail, insurance, financial and government clients. Learn more at gcsagents.com.
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