If you’re looking to make a change to a new salon software vendor, it’s important to do your homework. Compare costs, features and benefits, with the understanding that it will not be an app... Read more

Let’s face it – customers are a fickle bunch. In more cases than not, a customer complaint can be traced back to a decision that the customer made previously and is now regretting. The... Read more

If in the modern age information is currency, then account security is the bank vault in which you secure your digital assets. Remember the joke about banks leaving their vaults open all day... Read more

Digital fingerprinting is quickly making Internet browser cookies obsolete. If you’re not familiar with Internet cookies, here’s a quick summary. All websites you visit are designed to put a... Read more

Through successes, failures and skepticism, it appears that truly hands-free devices are on the technological horizon. Google likens its Glass prototype to the next logical step in evolution... Read more

For me, it’s a bit of an occupational hazard, but one of my roles at Helios is to help salon operators adapt their marketing strategies and pricing menus to the capabilities of our applicati... Read more

It’s May – and that can only mean that your busy season is about to start winding down. Since revenue doesn’t just walk itself through your front door, you’ll want to get more aggressive in... Read more

If you’ve read a recent series of articles about a study conducted by the Washington University School of Medicine in St. Louis, MO, you know that there seems to be a lot of misinformation o... Read more

Just like you cannot drive your car up and down the aisles of the grocery store, your phone is not supposed to be an electronic appendage without which you cannot function. Technology is sup... Read more

One thing we learned from the Apple-Samsung trademark ruling is that there is virtually no economic ceiling when it comes to defending one’s turf in the mobile device market. In spite of a m... Read more