About the Author: Kate Zabriskie is the president of Business Training Works, Inc., a Maryland-based talent development firm. She and her team help businesses establish customer service strategies and train their people to live up to what’s promised. For more info, visit Businesstrainingworks.com.
“Kendra, I think you are going to do wonderfully at this next task. You have a good idea for detail and that’s exactly what’s required here.” “Tom, you have a real knack with people and I’d... Read more
Endless spin and burnout are real. So, what will you do today to stop the spin? Wake up, coffee, shower, office, meeting, call, meeting, call, work, work, call, store, gas, home, dinn... Read more
I’ve had this job for six years. At this point, I think I understand how it works. It’s so frustrating to be treated like someone who just walked in the door. He gives me an assignment and t... Read more
Each year, organizations waste thousands of dollars on training that doesn’t deliver what the people who bought it thought it would. Consequently, many of those remorseful purchasers determi... Read more
“He didn’t get the shipments out – again! Makes me crazy. That guy never follows through.” “She said I’d get a promotion, so where is it? I’ve been waiting for three years.” “All talk and no... Read more
“We have a bunch of high-potential employees we want to keep. We’ve got to offer them something in the way of development.” “These people are going to have direct reports soon and we need to... Read more
Why Customers Dump You and How to Avoid Risk-Taking Mistakes? Do any of these sound familiar? The lawn service had to go. I used them for over 15 years and by the last season, my lawn... Read more
Anyone in a family business knows that according to many statistics, the chance of the business surviving declines with each handoff to the next generation. What causes the drop-off? Among t... Read more
If there is one thing about business that doesn’t change, it’s that business will always change! Be it through the advent of new technology, loss of a key employee, new laws that govern the... Read more
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