About the Author:
Kate Zabriskie is the president of Business Training Works, Inc., a Maryland-based talent development firm. She and her team help businesses establish customer service strategies and train their people to live up to what’s promised. For more info, visit Businesstrainingworks.com.
“Did you see what she wore to work today? What was she thinking? This is a corporation, not a club! How does he not know to bring a notebook and a pen to a meeting? Do I have to tell him eve... Read more
“The worst customer service experience ever! The bed was dirty, and the bathroom had hair on the toilet seat. My dog refused to enter the room. He slept in the car. I don’t know why I didn’t... Read more
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