About the Author:
Kate Zabriskie is the president of Business Training Works, Inc., a Maryland-based talent development firm. She and her team help businesses establish customer service strategies and train their people to live up to what’s promised. For more info, visit Businesstrainingworks.com.
In the world of sales and customer service, what people say and what they mean are not always the same thing. Unfortunately, many of us are listening impaired when it comes to getting to the... Read more
Legendary service organizations have a service mindset, commitment, and reward great performance. Why Most Customer Service Isn’t as Good as It Could (or Should) Be and What You Can D... Read more
You must come to terms with the five core reasons some members of your team aren’t performing to your standard. I can’t believe we spent a huge amount on customer service training, an... Read more
“Did you see what she wore to work today? What was she thinking? This is a corporation, not a club! How does he not know to bring a notebook and a pen to a meeting? Do I have to tell him eve... Read more
“The worst customer service experience ever! The bed was dirty, and the bathroom had hair on the toilet seat. My dog refused to enter the room. He slept in the car. I don’t know why I didn’t... Read more
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