The word acting can quickly fill tummies with butterflies, thoughts of memorizing elaborate scripts and for most, it means coming face-to-face with the most terrifying fear of all… the... Read more
Kissing cold, stinky fish on the lips on a daily basis, the fishmongers at Seattle’s world famous Pike Place Fish Market put on a show day and night on their fish market “business stage.” Vi... Read more
ACT 1: Staging more engaging encounters for every salon guest Salon operators must recognize that every time they are working, their staff is on stage. Team leaders should direct their cast... Read more
Go ahead and check that off your very long pre-season to-do list, because we did it for you! For the next four months, look in your ist Magazine for the “EPIC SALES” column, where I and my t... Read more
Every single task and activity that occurs inside your salon, from higher-profile duties like hiring and training your sales team, all the way down to the tiniest detail, like remembering th... Read more
The better question might be “If lotions are talking, what are they saying and what are you saying back?” An even more concerning question is why you are talking to inanimate objects…... Read more
How many times has a “not so sharp” job applicant slipped through your ever popular, air-tight, “I go with my gut feeling” interview process and wreaked havoc on your business, poisoned the... Read more
Those of us who don’t have the “it” factor or were not born with a magical gift are not doomed to a life of mediocrity … I call BS! Who are “they” & what is “it”? “Oh they’re just... Read more
You don’t have to be perfect, but I need to know I can rely on you. I don’t care what systems you have to make business easier for you; I need you to make things a lot easier for me. I get a... Read more
The title may sound like the name of a fictional murder/mystery novel; but I assure you that the silent salon assassin is very real, and it strikes daily at tanning facilities all around the... Read more
Copyright 2020 ist Magazine