Sometimes, the brutal truth is exactly what we need to drag ourselves out of the City of Denial on get our way to Wisdomville. It’s the tough road in between that always teaches us the most... Read more
The single best skill you can have in life and as a salon professional is the ability to differentiate between what your salon guests say and what they really want. Once you learn and cultiv... Read more
Oftentimes, New Year’s resolutions are nothing more than delusional attempts to change bad habits. They are made on a date that is significant only because it is the first day of the year on... Read more
As a tanning salon owner, do you ever feel like your staff just clocks in and clocks out – essentially, just trading time for money? Meanwhile you live, breathe and sleep your business. It’s... Read more
Have you ever tried to explain why it feels soooo satisfyingly delightful to give in to that voice inside your head that says, “Oooh. I really NEED this new outfit,” or “Wow. I gotta have th... Read more
Beware … there is a real SALES KILLER on the loose as we speak! The title of this column may bring to mind the popular and scary urban myth, but I assure you that there is a real SALES... Read more
On a recent summer day, my sweet daughter, Marissa, proudly announced that she wanted to go into business selling lemonade. Since slinging lemonade all day was not my idea of fun, I tried to... Read more
Kissing slimy, dead fish on the lips on a daily basis, the fishmongers at Seattle’s world famous Pike Place Fish Market put on a show day and night on their “fish market business stage.” Whe... Read more
Selling salon products can be a tough job: tough on the ego, tough on the energy level – which explains why it can be extra challenging to motivate your young cast members to face their fear... Read more
Better questions might be, “If lotions are talking, what are they saying and what are you saying back?” and even more concerning, “Why are you talking to a bottle of lotion?” “Are you losing... Read more
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