After several months of working sunup to sundown at your salon, you’re ready for some downtime, right? Well, almost… As another Busy Season rolls through your books, it’s time to take a shar... Read more
Are you creating a Signature Moment with your salon guests? How do you greet a new salon guest? Sounds like a simple question; but are each of your team members on the same page as you, the... Read more
We can all agree that both personally and professionally, growth is a good thing. Growth in business means increased opportunity and responsibility. In our industry, and others, growth can’t... Read more
Tis the season to make sure the lamps in your UV equipment are operating at peak performance: great tans = happy customers! Of course, the first step in offering your salon guests optimal ta... Read more
The more you understand about what your body is saying, the more you can see how often it gets in your way. Your body language sends wordless cues long before you try to close a sale.... Read more
While thousands of tanning facilities have both UV and sunless options on their menus, there are many salon operators who have not yet made the leap into the spray-tan market. Continuing thi... Read more
While channel-surfing recently, I caught an undercover report on hotel cleaning standards. Maybe you’ve seen this one or one like it: they visually inspect a room by sweeping it with a black... Read more
The establishment of an ongoing, organization-wide productivity improvement program requires the right company culture, a continuous improvement mindset, innovative thinkers, and the active... Read more
We look at millennials and see a group of young people who seem addicted to texting, sometimes seem skeptical about the lessons we want to teach them, and who are prone to changing jobs freq... Read more
Excuses are mental weeds that strangle any chance of new growth regardless of how many seeds you plant. One day, during lunch break, a construction worker opened his lunchbox, pulled out two... Read more
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