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Good employees are one of the most vital keys to the success of your business. What your staff does while on the clock matters, so having a software program that provides you with complete control over their activities is imperative.
In order for your employees to excel and ultimately increase the salon’s revenue, you need to empower them to do their jobs effectively. One important thing to remember is that this can be achieved while also limiting access to sensitive areas of the system.
For example, do you want to give employees the ability to void a transaction when necessary (such as when the manager is on a break), or allow staff to send test times to a bed after re-lamping or to warm them up on a cold winter’s day, but you’re afraid that granting access to such functions will lead to misuse?
Think of the stress that would be lifted from your shoulders by a software program that handles all of your employee security needs!
As a salon owner, you should have complete control over configuring employee security settings – to include restrictions such as allowing staff to void a transaction, but only on the day that it was processed, or allowing them to send a test time to a bed, but only for a maximum of two minutes. Perhaps you want to provide read-only access to certain areas such as a customer’s account ledger balances, or allow staff to view schedules but not manage or edit them. The security options available within your software program should be comprehensive and allow you to place limits on the access you grant.
You may also want to limit access to certain types of information to protect your privacy. This can certainly be achieved if you can restrict admittance to specific areas within your system. For instance, you may find it helpful to allow your manager to create or receive purchase orders, but not have access to the salon’s average cost per item. Or, perhaps you want to give staff the ability to generate a drawer figures report at the end of their shift, but don’t want them to have access to run any other financial-type reports. The ability to customize your employees’ security access in this manner is crucial.
A software program that acts as a security guard 24 hours a day, seven days a week will enable you to permit staff to perform activities that are essential to carrying out their normal duties, but provide you with audit logs and reports to monitor such activities at any time.
Salon guests change their names for reasons such as marriage, so you should be able to entrust any employee to update the name on their account, right? Although we hope it never happens, are you fearful that a clever employee could abuse the system by doing something like locating an existing customer within your database who has an active service on their account and changing their first and last names to that of a friend so they can tan for “free”? If you had the ability to monitor the exact details of these types of changes to include previous name, what it was changed to, along with which employee made the change and when, would you be more willing to allow staff to make such a change?
Security is a crucial part of your day-to-day business. Think of the stress that would be lifted from your shoulders by a software program that handles all of your employee security needs – if you don’t already have one in place, consider implementing one today!
Melissa Damiani is the Sales Manager of SunLync Software, Inc. a member of the JK-North America group of companies. With the company since 2002, Melissa has served the organization in several capacities, and has extensive knowledge of all aspects required to deliver robust salon management software solutions that are designed to enable measurable growth within its users’ ever-evolving business models.
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