We look at millennials and see a group of young people who seem addicted to texting, sometimes seem skeptical about the lessons we want to teach them, and who are prone to changing jobs frequently.
The question that training professionals probably hear more often than any other question nowadays is, “What are the most effective ways to train millennials?”
To training professionals who were born before 1980 – the year when the first millennials were born – the answer to this question can seem mysterious and complex. We look at millennials and see a group of young people who seem addicted to texting on their phones, who sometimes seem skeptical about the lessons we want to teach them, and who are prone to changing jobs frequently.
That’s what we see, or what we think we see. But do those rough observations really reflect who millennials are? Do they offer useful insights on how millennials should be trained?
The answer is, not really. So let’s decode the millennial mindset more strategically and see what we can learn about how to effectively train them. Meet the Millennial Cohort
The so-called millennial generation (also called “Generation Y”) includes people born between 1980 and 1998. Many older millennials, now in their early to mid-30s, are already established in a career. Chances are that a number of them are already working throughout the ranks of your organization. They have taken part in your training, maybe even designed parts of your training, and chances are very good that you already understand their learning preferences better than you expected to. Another factor to consider is that some of the millennials who work for you are currently training the other millennials on your team. So, while you think you don’t know or understand them at all, you probably do. Key Traits of Younger Millennials
Let’s focus on younger working millennials – those born between about 1990 and 1995. Chances are, this is the group that is causing you to feel the most uncertainty regarding training. Millennials born between those years are the younger workers who might be applying for their first “real” post-college jobs with your organization right now. They’re young and fresh-faced. If you’re a generation or two older than they are, it could be that you’ve hit some roadblocks when creating training programs that work well for them.
Although generalizations tend to be flawed, here are some attitudes that training professionals have found to be shared by significant members of this cohort.
Entrepreneurial Mindset – They want to stake out a business identity and space for themselves, even in larger companies.
Risk Tolerance – Many are self-confident, able to take risks, and willing to help their employers take chances, as well.
Love of Technology – They tend to be highly mobile and like to access information and training on smart phones and tablets.
Social Consciousness – They tend to be compassionate and respond positively to working for companies that embrace and support social causes and “do good in the world.”
Openness – Many welcome being part of diverse workforces. Furthermore, they are more welcoming of alternative lifestyles than preceding generations were.
Career Mobility – Your assumptions that millennials are job-hoppers could be correct. Many do not hesitate to change jobs as a way to achieve personal goals and success.
Critical Steps to Take When Training Millennials
Here are some ways to make your training more compelling and effective with younger millennial workers:
Remember That Training Fundamentals Still Applies
Don’t let the fact that you are training millennials worry you. Even though they may differ in some ways from your other trainees, the fundamental principles of all good training still apply. That means knowing who your trainees are and what they do, understanding the results that you want to achieve, identifying metrics to measure before and after training and delivering it in empowering and interesting ways. No matter who you are training, those principles still apply. So be brave about training your millennial newcomers, go out, and get the job done.
Evan Hackel is the CEO of Tortal Training, an executive coach, speaker and author of Ingaging Leadership: A New Approach to Leading that Builds Excellence and Organizational Success. Tortal Training specializes in developing interactive eLearning solutions to make effective training easier by specializing in engagement. As CEO, Evan promotes the Ingagement philosophy, which has helped countless organizations create a culture of partnership and common purpose to drive success. For more info, please visit Tortal.net.
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