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To best serve your customers, you need to be a positive person. Service is senior!
Look, I often tell people, “Service is senior” – and what I mean is that serving someone is the ingredient necessary to let them know they are being taken care of, not being taken advantage of. Concern yourself with your customer, not your paycheck. Be interested in them, not in you. This service thing has to be genuine, and it requires you to trust that if you give enough, it will pay off.
If you feel like you don’t get results from serving, then you haven’t stayed with it long enough; you’ve come up just short of serving, you aren’t genuine in the service, and you quit being interested in serving.
It’s been said that to be a master, you must first master being a servant. People don’t want to be sold – they want to be serviced. Service is an action word. Service means to be useful or of some value or assistance to another. You shouldn’t have to tell a customer that you want to be of service to them. Your actions should speak for themselves. When you are serving, the selling will take care of itself.
When you are being of service to a customer, you must be positive. Having a great attitude is a prerequisite to serving. It’s so critical that I include it as one of the selling steps, the step that begins before you meet the customer. The only reason someone will buy from you even if you don’t have a great attitude is because the price is right. If you want to ensure selling something for the lowest price, have a negative or neutral attitude about it.
You need service in your heart. Dress like a professional and carry yourself like a winner. You have to make a decision to have that. Your attitude determines how far you will go in life. Serve the customer, and to get the highest price, have a great attitude while doing it. Here are some tips to help you have the best attitude you can, stay positive, and best serve your customers day in and day out:
Again, to best serve your customers, you need to be a positive person. Service is senior!
is an International Sales Training Expert and NY Times Best Selling Author, whose books and programs have positively affected hundreds of thousands of people and organizations worldwide. A regular contributor on Fox & Friends, Grant has also been covered on CNBC, CNN, The Wall Street Journal and over 700 radio shows nationwide. His unique, common-sense approach along with his humor, wit and infectious energy allow him to connect with any audience giving him the title of the “Entrepreneur of the 21st Century.” Find more info, purchase Grant’s books and learn about his live events and virtual online training program at GrantCardone.com
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