Customer Service: Par Excellence! February 01, 2023 In: Feature Story, Features No comments When was the last time you received great customer service? Not just good or acceptable, but great? Your recollection of the best or worst probably involves a restaurant. Now, I’d imagine there are few “tips” given to your staff, but what m... Read more
The Interview: What to Ask a Candidate February 01, 2023 No comments At this time of year, we are getting ready to gear up for the busy season and for most salon operators, this means hiring more staff. A question I am... Read more
New Year, New Goals January 03, 2023 No comments As we begin 2023, it’s time to reflect on the years past, as well as look forward to what is ahead. The best way to set yourself and your salon up for... Read more
How to Dominate During the Recession of 2023 February 01, 2023 In: Your Monthly Motivation No comments As we enter 2023, we’re in a full-blown recession. Despite this fact, I’m not here to scare you. I’m here to show you what you can do to make yourself invincible in any economy… First of all, the world isn’t going to end just because we’re... Read more
