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It’s a summer Friday afternoon and it’s rained for what seems to be the last two weeks. You’ve got several spray-tan appointments set up at your salon and business has been steady all day with UV-tanners waiting (needing) to feel the glow. A nice-looking couple walks in and has a seat in your lobby. You greet them with a smile, but not recognizing them, you ask, “How can I help you?” They smile back, indicate that they are just waiting to meet someone, and ask to use your restroom. What do you do next? Not a comfortable spot, for sure.
It’s a new day in the world of customer service!
A 26-year industry veteran, Joe has taught certified salon operator training for the last 15 years, as well as advocating indoor tanning in many capacities. Joe is a sought-after speaker and presenter at both national & regional trade events, also interacting with the FDA, state & local regulatory agencies. During his most recent tenure with the ITA, he served as director of membership.
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