About the author

Cordell Riley

Cordell Riley is the founder and president of Tortal Training, a leading provider of training solutions in the franchise industry. Cordell is a 20-year franchise veteran and a Certified Franchise Executive. Before joining Tortal, Cordell was with Driven Brands in various operations and training roles with increasing levels of responsibility. He currently serves on the Educational Foundation for the International Franchise Association. For more info please visit Tortal.net.

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