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During a typical workweek, I interact with many salon owners, operators and managers, equipment and product suppliers, distributors, etc.
While I am usually fielding questions regarding how to generate more sales and profits, the conversation often turns to the subject of technical support – specifically, “Who can I call to fix my equipment?”
What I have discovered is that many salons are now owned by 2nd, 3rd and even 4th generation owners. That is, the current owner may have purchased the business from someone who purchased it from someone – and so on. And somewhere along the line, there has been a lag in communication regarding who to call for technical support, replacement parts and service needs.
To help you contact the industry professionals who can help you these types of questions, IST Magazine has prepared a list of the Best-of-the-Best.
Collectively, these companies have tens of millions of dollars invested in tanning product inventory, as well as the personnel, processes and systems in place to help keep your business operating smoothly.
We suggest that you keep this list handy for fast reference!
2nd Sun Tan Elk River, MN Service Phone: 800.716.3373 E-mail: info@2ndsuntan.com Website: 2ndSuntan.com Key Personnel: Brad Jensen, Don Nelson, Craig Peterson, Charlene Ribaudo
Equipment Support Available UV System Parts, Lamps, Acrylics Tech Support & Field Service Sunless/Spray-Tan System Parts, Solutions, Tech Support & Field Service Additional Equipment Support Cocoon Wellness Pro, Hydration Station, Water Massage Tables Electric Sun Fort Worth, TX Service Phone: 800.365.2826 E-mail: customercare@ electricsuntan.com Web: ElectricSuntan.com Key Personnel: Joel Joslin, Jason Loving, Katherine Peters, Brad Slack, Rod Slack, Doug Snow
Equipment Support Available UV System Parts, Lamps, Acrylics Tech Support & Field Service Sunless/Spray-Tan System Parts, Solutions, Tech Support & Field Service Additional Equipment Support Cryotherapy Units, Hot Tubs / Spas Evolv Tan San Marcos, CA Service Phone: 760.891.0257 Ext. 1 E-mail:techsupport@evolvtan.com Website: EvolvTan.com Key Personnel: Dina Mansour, Parsegh Oksayan, Megan Pralle, Jeff Soehl Equipment Support Available Sunless, Spray-Tan System Parts & Solutions, Sunless/Spray-Tan System Tech Support FIT Bodywrap Poway, CA Service Phone: 888.5FIT.NOW Ext.3 Email:info@fitbodywrap.com Web: FitBodywrap.com Key Personnel: Skylar Burnworth, Cody Hundley, Kara Willingham
Equipment Support Available Fit Bodywrap System Forever Tan Charlotte, NC Service Phone: 800.447.0040 E-mail: service@forevertan.net Web: forevertan.net Key Personnel: Dan Sunadblade & Jeremy Welch Equipment Support Available UV System Parts, Lamps, Tech Support & Field Service Four Seasons Sales & Service Paris, TN Service Phone: 800.325.3255 E-mail:chase.kennedy@fstanning.com Web: FSTanning.com Key Personnel: Jim Adams, Michael Decker, Jesse Doster, Chase Kennedy, Lois Palmer, Robert Poglitsch, Dallas Reave, Marcie Snyder, Josh Walker, Josh West
Equipment Support Available UV System Parts, Tech Support & Field Service, Lamps & Acrylics Sunless/Spray-Tan System Parts, Solutions, Tech Support & Field Service Additional Equipment Support
FIT Bodywrap HydroMassage Tampa Bay, FL Service Phone: 727.536.5566 E-mail: support@hydromassage.com Web: HydroMassage.com
Equipment Support Available HydroMassage Systems JK-North America Jonesboro, AR Service Phone: 800.643.0086 E-mail: support@jkamerica.com Web: Ergoline.us Key Personnel: Cory Carpenter, Jorgen Larsen, Phillip Lemons, Henry Mitchell
Equipment Support Available UV System Parts, Tech Support, Field Service, Lamps & Acrylics
Loop Acrylics, Inc. Chicago, IL Service Phone: 800.584.8122 E-mail: acrylicsbyloop@gmail.com Web: LoopAcrylics.Net Equipment Support Available UV-System Acrylic Shields PC Tan Ridgefield, NJ Service Phone: 800.327.8826 Web: pctan.com Key Personnel: Korri Harris, Anthony Martin, Martin Powell, Bruce Williams
Equipment Support Available UV System Parts, Tech Support, Field Service, Lamps & Acrylics Sunless/Spray-Tan System Parts, Solutions, Tech Support & Field Service Additional Equipment Support Cocoon Wellness Pro Ryco Salon Supply St. Louis, MO Service Phone: 314.838.3940 E-mail: craig@rycotansupply.com Web: RycoSalonSupplyLampsandParts.com Key Personnel: Craig, Jeff, Dennis, Debi
Equipment Support Available UV System Parts, Lamps & Acrylics Tech Support & Field Service Sunless/Spray-Tan System Parts, Solutions, Tech Support & Field Service Additional Equipment Support Cocoon Wellness Pro, FIT Bodywrap Sunless, Inc. / Norvell Skin Solutions Macedonia, OH Service Phone: 855.450.3500 E-mail: techsupportdispatch@sunlessinc.com Web: SunlessInc.com Key Personnel: JR Jones, Director Technical Services & Matt Vogelgesang, VP-Operations
Equipment Support Available Sunless/Spray-Tan System Parts, Solutions, Tech Support & Field Service Suntan Supply Avon, OH Service Phone: 800.994.8484 E-mail: thopkins@suntansupply.org Web: SuntanSupply.org Key Personnel: John Elias, Martin Gallagher, William Gallagher, Terry Hopkins, Scott Karse
Equipment Support Available UV System Parts, Lamps & Acrylics Tech Support & Field Service Sunless/Spray-Tan System Parts, Solutions, Tech Support & Field Service Supra Technologies Napa, CA Service Phone: 800.959.1255 E-mail: info@suprabrands.com Web: SupraBrands.com Key Personnel: Leif Vasstrom
Equipment Support Available High-Pressure & Low-Pressure Lamps, UVSystem Tech Support Tan Marketing Edwardsville, IL Service Phone: 800.835.8826 E-mail: tarp@tanmarketing.com Web: TanMarketing.com Key Personnel: Tarp Tarpoff
Equipment Support Available UV System Parts, Lamps & Acrylics Tech Support & Field Service Sunless/Spray-Tan System Parts, Solutions, Tech Support & Field Service Tanning Supplies Unlimited Indianapolis, IN Service Phone: 877.307.8434 E-mail: jimpeektsu@yahoo.com Web: TanningSuppliesUnlimited.com Key Personnel: Jim Peek, Richard Thacker, Russell Turk, Latasha Walker
Equipment Support Available UV System Parts, Lamps & Acrylics Tech Support & Field Service Sunless/Spray-Tan System Parts, Solutions, Tech Support & Field Service
Ultraviolet Resources International Cleveland, OH & Sauk Rapids, MN Service Phone: Parts 800.989.8267 E-mail: Parts jgeyen@uriworld.com Web: URIWorld.com Key Personnel John Geyen
Equipment Support Available UV System Parts, Lamps, Acrylics & Tech Support
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Jerry Deveney is the President of SunForce Marketing, Inc. He has been actively involved in the tanning, spa, wellness and fitness industries for more than 30 years. His company provides business analysis and consulting services in the areas of sales, marketing and operations. Jerry has worked in almost every industry sector including salon management, equipment manufacturing and distribution, new product development, regulatory affairs, and sales & marketing.
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