It’s July… womp womp womp! It is that time of the year when the weather is getting warmer and your customers are starting to cancel, freeze or hold their memberships. They say “See ya next y... Read more
The un-motivating, out-of-date tanning salon sales counter – I’ve seen too many turned into nothing more than a place where a disinterested salon worker clicks loudly on a computer keyboard... Read more
You may hear sometimes about various “superbugs” traveling around South America or Asia, but the only epidemic you should be afraid of is the plague of AVERAGE spreading across the entire Un... Read more
Part of managing well is maximizing your time. As the industry changes and many owners are either 1) multi-site and spending less time in each store, or 2) part-time owners with full-time jo... Read more
“The extra mile is never crowded” is a popular saying in the world of fitness. For the sunless tanning world, a more suitable quote would be “go the extra mile for the extra dollar.” The pro... Read more
Customer interactions make or break your business. Therefore, it’s vital to remember that when your team is unhappy, unhealthy, and perhaps unfriendly, the guest experience suffers. Each day... Read more
We all love to be busy, especially in sales. Busy usually equals money, or at least opportunity. That being said, I’m surprised when salon staff complain about being too busy! I’ve never met... Read more
In client-facing businesses, you’ve probably heard your fair share of taglines when it comes to customer service. For example, ‘the customer is always right,’ or ‘always put the customer fir... Read more
Lease agreements are like insurance policies – boring and difficult to read. But because a lease is a contract, it’s very importantto understand what is IN it. As a salon owner, some of the... Read more
While the tanning industry experts may disagree on approaches to increasing revenue, one thing they will all agree on is that a proper portfolio of EFT (monthly billing) packages is the sing... Read more
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