For JK Products & Services, 2022 has been a year of tremendous growth and reflection.
New technology introductions for salon operators, enhancement of internal processes and groundbreaking equipment releases are all centered around one common focus and goal in mind: enhancing the JK customer experience. Team JK is evolving, learning and trying new ways to offer you our best at every step in the customer journey.
Spring of 2022, we launched a call center dedicated to customer service for technical and parts support. We understand what it means when our customers are experiencing equipment downtime and by offering longer technical support hours, we can provide additional assistance in getting your equipment running again. We look forward to future growth within the technical call center and expansion of customer support opportunities to better serve you and your staff.
In May 2022, JK | Ergoline hosted its first in-person Experience Ergoline event at the highly anticipated equipment product launch in Clearwater, FL. Brynn Scarborough, CEO & President of JK Products & Services, took to the stage to deliver opening remarks.
“We are thrilled to unveil our new Vitality Series by Ergoline here today!” she exclaimed. “With EE 2022, we took a chance and approached our industry event differently – and I think you’ll agree that it was worth it! Our goal was to create a space where attendees could interact and learn from the product vendors, have a great time and be the first to experience our new Ergoline Vitality equipment launch.”
Attendees were eager to explore the latest innovations with JK and be the first to see the newest systems from Ergoline.
Vitality Total Light, an all-new tanning light technology, combines blue light, red light and UV light, offering tanners a customizable session for a more efficient tanning experience. This new technology allows for optimization of equipment while cutting operating costs with fewer lamp changes and reduced energy output. Customers could also demo the all-new Wellsystem Wave-Touch system on display, making its debut in North America.
Vendor booths and equipment exhibits offered interactive participation via a mobile app that gave access to the VIP gifting lounge, where attendees could build and customize JK swag giveaways.
One common denominator stands out as we recap 2022. The new technology, in-person events and expansion of customer services led to one goal: enhancing the JK customer experience. We know there are options, and we are grateful for the opportunity to support your equipment and salon needs; you are the reason we keep doing what we do each day! Thank you for your continued dedication, loyalty and support.
The future of the indoor tanning industry is bright – new businesses, fresh ideas and investments are happening at a rapid pace and JK is investing right alongside our customers to ensure they are successful today and ready for tomorrow.
And in case you’re wondering … We will soon release the dates for the Ergoline Experience 2023 event and hope you will be able to join us! The 2023 event will be bigger and better than ever, and we can’t wait to share it with you. Stay tuned for updates on what’s coming next!
We appreciate your business and look forward to serving you in the future, wishing you Happy Holidays!
Since 1997, IST Magazine (formerly known as Island Sun Times) has been committed to the success of salon professionals, while promoting the growth of the tanning industry as a whole.
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