- You don’t have to be perfect, but I need to know I can rely on you.
- I don’t care what systems you have to make business easier for you; I need you to make things a lot easier for me.
- I get angry when you won’t get off the phone when I arrive, and I get furious when you answer the phone while you’re supposed to be taking care of me.
- It means the world to me when you take the time to thank me for my business and my customer referrals.
- You don’t need to do all that much for me to make me a raving fan of your salon. Just do exactly what you say you will do and romance me a little every time you see me.
- I don’t understand how to use your beds or spray booths to get the most out of them – but I can’t admit that because it would make me feel dumb.
- A friendly, helpful voice on the other end of the phone means more than you can imagine.
- All along, your employees have been treating me as well as you’ve been treating them.
- I don’t mind spending the money, as long as I feel you’re giving me real value.
- My life is really stressful. If you reduce that stress, you become really valuable to me; I want to be here more and spend more.
- I want to tell you how you can help me better. Why don’t you ever ask me?
- My life is really complicated. Make it easy for me to buy a simple, all-in-one package that I can use without doing much – I’ll buy it and be grateful (And I’ll pay top dollar for it, too).
- I want to trust you, but it’s hard for me to trust anyone.
- When I refer my friends to you and you give them exceptional service and romance them a little, that makes me look and feel smart. I love that.
- Once I trust you, the truth is you can screw up once in awhile and I will forgive you (if I don’t think you’re taking advantage of me).
- I spend a lot of time being scared to death; I’m scared I don’t look good, I’m scared I’m getting older, and I’m scared I’m not getting any healthier. Help me to not be scared, and I’ll be loyal forever.
- The wealthier I get, the more I like free stuff!
- Much of the time, I secretly feel like a lost little kid. I don’t admit it, but I really want you to take care of me.
- I’m lousy at admitting I was wrong, but I really respect you when YOU do it. I don’t get that anywhere else.
- I like to get little goodies no one else is getting.
- There’s no worse feeling than feeling you don’t really care! If I’m screaming at you or one of your staff, that feeling is probably behind it somewhere.
- Our relationship isn’t equal and it never will be.
- I get crazy jealous if I think you love another customer more than you love me!
- I don’t have any interest in your excuses. In fact, I actually don’t notice them, and if I do, they annoy me.
- IT REALLY IS ALL ABOUT ME.