As Chief Executive Officer, you are the starter of change—and the stopper of change. Nothing significant in your organization happens that you don’t allow, including atrophy. Failure with change is easy. Leading change is hard. Leading change that works is harder still. Smart CEOs, as Chief Change Agent, stay ahead of change to set the path that achieves the intended results.
Since 2009, the U.S. has seen unprecedented releases of CEOs who were held accountable for failures with change inside their organizations—either by omission or commission. Why does change cause so many failures?
The CEO who allows the organization to make flawed strategic decisions destines failure from the get-go. Too easily, CEOs get sidetracked by complacency, pet projects, executive ego, managing for outside opinions, or following an unanalyzed industry trend.
If half of organizational changes fail due to bad decisions of WHAT to change, then the other half of failures are caused by HOW the changes were executed. A bad change process or bad timing will ruin even good decisions.
When the CEO hasn’t made clear where the organization needs to go, any path managers and employees choose will get them there.
Micro-management is the fastest way to kill employee engagement. When a CEO or top executive over-directs the organizational change, participation of other levels of employees is quickly squashed.
Under-involvement of the CEO and top leaders is equally as damaging as over-involvement. Low CEO commitment or visible support throughout the change effort is taken as a sure sign that the change is not important and no one is watching.
CEOs who are ahead of change know how to avoid these failures. Staying ahead of change is the make-or-break skill for CEOs in the next decade. Here is a proven strategy for top executives to ensure their organization gets the desired results from their change efforts, while gaining the involvement and commitment of their workforce talent throughout.
CEOs ahead of change are pushed by urgency while pulled by the future. To make the right decisions at the right time, decisively, CEOs must consider:
If choosing the right changes is critical, “how we’re going to get there” becomes equally important. CEOs who are smart about change know the importance of PPRA:
The CEO ahead of change breaks the strategies into understandable challenges, then clarifies the targets for results so everyone can grasp them. Key success indicators for the change will represent a balance of targets:
Top CEOs know that, above all, successful organizational change is a people process. They know too much is at stake to leave the workforce change process to amateurs. The many variables involved require a facilitator experienced in workforce change. If you have that experience inside, great – assign them full-time to lead the change process. If you don’t or can’t do that, you need outside experience (an independent consultant) to lead the workforce process.
Factors to consider when hiring a change consultant to organize and coach VPs through the change process are:
“Inspect what you expect” holds true here. The CEO’s personal presence alone makes the change not only important, but mandatory if his/her message is consistently delivered at grassroots and all levels.
What can CEOs do to be “highly engaged” to impact successful change?
Truth is, bad leaders have given change a bad name in most organizations. Using the five actions outlined above, you can develop your own strategy for change as the Chief Change Agent in your organization. You’ll be able to lead people to reduce the chaos, confusion, and cynicism that too often accompany, abort, or annihilate change. Fulfill your powerful change role: jumpstart your organization to success rather than doom it to failure. When you set in motion a strategy for change that accelerates involvement and commitment of the workforce, you gain the satisfaction of seeing the organization accomplish successful results on top of producing delighted customers and motivated employees. Isn’t that what we’re all here for?
is a speaker, trainer and Chief Results Officer of Next Level Consulting, a consulting firm specializing in change leadership, talent development and innovation. With more than 20 years of experience, Charlyne inspires and teaches managers to lead successful changes in organizations like Verizon and SunTrust. She is also the author of “Change Agents to the Rescue!” and “Ahead of Change”.
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