“Who designed this convoluted process? A monkey could have done a better job.”   “Why do I have to come in and talk to someone? This whole transaction could be handled online. Frustrati... Read more

“She asked me to suggest ideas, so I did. I now have a whole bunch of extra work to do. It’s the last time I’m opening my mouth. I didn’t realize offering an idea meant signing up to execute... Read more

“What can I say, except every experience is an adventure with those people. I go there because it’s close. I’m not loyal; I’m local. If another option pops up, I’ll probably make a switch.”... Read more

» I learned so much during orientation. It’s too bad I won’t use most of it for six months. I took some notes, but I’m sure I won’t remember half of what they told me to do. » I’m overwhelme... Read more

“They’re here, but they’re not here. My staff isn’t committed, and it’s obvious to me and our customers. We’re in trouble.” “To say that initiative is lacking is an understatement. My staff... Read more

“Kendra, I think you are going to do wonderfully at this next task. You have a good idea for detail and that’s exactly what’s required here.” “Tom, you have a real knack with people and I’d... Read more

Endless spin and burnout are real. So, what will you do today to stop the spin?   Wake up, coffee, shower, office, meeting, call, meeting, call, work, work, call, store, gas, home, dinn... Read more

I’ve had this job for six years. At this point, I think I understand how it works. It’s so frustrating to be treated like someone who just walked in the door. He gives me an assignment and t... Read more

Each year, organizations waste thousands of dollars on training that doesn’t deliver what the people who bought it thought it would. Consequently, many of those remorseful purchasers determi... Read more