Solid employees are one of the most vital keys to the success of your business. What your staff does while on the clock matters, so utilizing a software program that provides you with complete control over their activities is imperative.
For your team to excel at their jobs and ultimately increase your revenue, you need to empower them to do their jobs effectively. One important thing to remember is that this can be achieved while also limiting access to sensitive areas of the system.
You can empower your team to excel at their jobs and increase revenue while also limiting their access to sensitive areas of your system.
For example, do you want your staff to have the ability to void a transaction when necessary (such as when the manager is out on break)? Do you want to allow them to send test times to your beds after they are re-lamped or to warm them up on a cold, winter’s day? Although you may desire to allow your staff to perform these functions, it is understandable if you are a bit fearful that granting access to such functions will lead to misuse.
As a salon owner, you should have complete control over configuring your staff’s security settings – to include restrictions such as allowing them to perform a void, but only on the day that the transaction was processed; or allowing them to send a test time to a bed, but only for a maximum of two minutes. Perhaps you want to provide read-only access to certain areas such as your customer’s account ledger balance, or allow staff to view schedules but not manage or edit them. The options available to you within your software program’s security area should be comprehensive and allow you place limits on the security access you grant.
You may also want to limit access to certain types of information to protect your privacy. This can certainly be achieved if you are able to restrict admittance to specific areas within your system. For instance, you may find it helpful to allow your manager to create or receive purchase orders, but don’t want him or her to be able to see the salon’s average cost per item. Or perhaps, you want to give your employees the ability to generate a drawer figures report at the end of their shift, but don’t want them to have access to run any other financial-type reports. The ability to customize staff security access in this manner is crucial.
A software program that acts as a 24/7 security guard will enable you to permit your employees to complete activities that are essential to carrying out their normal duties, but provide you with audit logs and reports to monitor such activities at any time.
People change their names for reasons such as getting married, so you should be able to entrust staff to update the name on a customer’s account, right? Although we hope it never happens, are you fearful that a clever employee could abuse the system by doing something like locating an existing customer within your database who has an active service on their account and changing their first and last names to that of a friend so that they can tan for “free”? If you had the ability to monitor the exact details of these types of changes to include previous name, what it was changed to, along with which employee made the change and when, would you be more willing to allow staff to make such a change?
Security is a crucial part of your day-to-day business. Think of the stress that would be taken off your shoulders by utilizing a software program that handles all of your employee security needs – if you don’t already have one in place, consider implementing one today!
Melissa Damiani is the Sales Manager of SunLync Software, Inc. a member of the JK-North America group of companies. With the company since 2002, Melissa has served the organization in several capacities, and has extensive knowledge of all aspects required to deliver robust salon management software solutions that are designed to enable measurable growth within its users’ ever-evolving business models.
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