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One of the most vital members of your team may not be a “who” but rather, a “what.” A premium software solution will prove to be an operations manager, security guard, administrative assistant, customer service manager, equipment maintenance supervisor and even a coach!
As a business owner, you simply cannot fulfill all of these roles on your own, nor can the most superb member of your staff – so why not employ a single software product that can? Doing so will allow you to let go of some of the daily operational items so that you can instead focus your time in other areas like analyzing your data in order to make true data-based decisions. And, if taking a peek now and then to make sure that your employees are clocked in as scheduled or that your daily sales goals are being met gives you peace of mind, you can rest easy knowing you have a tool that allows you to do so.
Software will quickly become a component of your team that you can’t live without.
Imagine possessing the ability to set the rules for your business, and automatically enforcing those guidelines by using a system that allows you to configure parameters that are in line with your operational policies and procedures!
A solid software program will also empower your team to do their jobs effectively, while limiting access to sensitive areas. The ability to track and monitor employees’ activities is essential to ensuring the security of the organization you have worked so hard to build.
Are you and your staff constantly spending unnecessary time on data entry or manually creating reports? Do you shudder at the thought of filing client contracts, or even worse, locating one when needed? These essential yet cumbersome tasks should and can be handled electronically!
Superior customer service is key to the success of any organization. How you and your staff respond to customer issues is imperative, and software can help to ensure a quick and efficient resolution by allowing employees to easily escalate and communicate customer concerns to the appropriate individual, while also creating an electronic log of activity.
Have you or your maintenance person ever arrived on location with a part to repair a unit only to find that you’ve got to run back out to get a replacement part for a separate facility issue, all because you didn’t see that Post-it note left by an employee on the front counter the last time you were on site? Providing your staff with a method of submitting maintenance issues to you electronically, that can be viewed anytime/anywhere, is sure to minimize the occurrence of these frustrating situations while also improving efficiencies.
Yet another great way that software can aid in the effectiveness of your organization is by motivating and inspiring friendly competition amongst team members through displaying up-to-the-minute performance rankings. Having these metrics readily available enables staff to maximize their selling potential while they still have time to do something about it (and of course, increases your profits, too!)
So remember: software, like any other business asset, is not an expense, but an investment in your future – and will quickly become a component of your team that you can’t live without.
Melissa Damiani is the Sales Manager of SunLync Software, Inc. a member of the JK-North America group of companies. With the company since 2002, Melissa has served the organization in several capacities, and has extensive knowledge of all aspects required to deliver robust salon management software solutions that are designed to enable measurable growth within its users’ ever-evolving business models.
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