If you’re looking to make a change to a new salon software vendor, it’s important to do your homework. Compare costs, features and benefits, with the understanding that it will not be an app... Read more
On a daily basis, we strive in our businesses and in our salons to ensure we are anticipating, meeting and exceeding our customers’ expectations – well we certainly should be! But how exactl... Read more
Shelly Watson, lamp sales expert at JK-Light, has received several calls about UVB percentages and asked me to cover this topic again for those in the dark. So, what are UVB percentages and... Read more
You don’t have to be perfect, but I need to know I can rely on you. I don’t care what systems you have to make business easier for you; I need you to make things a lot easier for me. I get a... Read more
These six words can ultimately affect both the profitability of your business and the long-term health of your tanners. I always recommend you ask each salon guest about their eyewear with t... Read more
The approach of the holiday season signals one thing: holiday P-A-R-T-I-E-S! Parties are a great way to show your appreciation for your customers and staff; however, they involve risks that... Read more
With the recent efforts of the Centers for Disease Control to gather info from the pub- lic on ways to reduce UV exposure, I have to give our adversaries grudging credit. They could write th... Read more
After wrapping up its correspondences to the U.S. Food and Drug Administration, the Indoor Tanning Association could find itself defending our industry against the U.S. Centers for Disease C... Read more
These days, with the power and popularity of the Internet, salon guests who have a bad experience can share their thoughts with thousands of people with a click of the “Enter” button. Becaus... Read more
Let’s face it – customers are a fickle bunch. In more cases than not, a customer complaint can be traced back to a decision that the customer made previously and is now regretting. The... Read more
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