Recently, a salon owner ranted in an online salon owners’ forum about how unfair it is that she has to ask her guests to show eye protection and turn them away if they won’t we... Read more
To best serve your customers, you need to be a positive person. Service is senior! Look, I often tell people, “Service is senior” – and what I mean is that serving someone is t... Read more
Good news! As you read this issue, we are on the tail end of the dreaded “JASON” season (July–November), and traffic in our salons is about to pick up again. I’ve found that it is usually Fe... Read more
Stop hiring bodies to lumber around your salon like zombies and start selecting talent that will bring your tanning service and product sales to life! The saying, “that lotion is so good, it... Read more
I’ve never approached this topic, but I felt it was time to lay my thoughts out there. I’ve been in the tanning industry for 14 years – as a bed-cleaner, salon sales associate, a multi-unit... Read more
Last month, I interviewed Mike DePeuw about how a salon owner should prepare for an inspection by a state authority. This month, we talk to an operator who has been inspected three times in... Read more
Whether you support Donald Trump, Hillary Clinton or one of the other candidates for President, this election has major implications for our industry on a number of different levels – from t... Read more
One time, my wife, then my fiancée, thought she would surprise me by taking me skydiving for the first time on my birthday. She had jumped three times and was going to try to scare me. I did... Read more
Does a sunlamp’s effectiveness only depreciate with use? Do they have a “shelf life?” Two great questions! First, let’s talk about how a low-pressure sunlamp works. During manufacturing, the... Read more
Nat•u•ral adjective 1. In nature and not made or caused by people, coming from nature. 2. Not having any extra substances or chemicals added: not containing anything artificial. As an indust... Read more
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