Ouch! After twisting and rotating while picking up a box, the immediate pain I felt in my lower back told me I’d better get to my chiropractor immediately. However, I happened to remember se... Read more
They’re wearing no make-up – by choice. At times, they are adorned in a mish-mash of hamper-salvaged garments that would make a Walmart greeter cringe. They are callously aware of the conseq... Read more
Lisa Parsons, Director of Brand Development – Devoted Creations Brands 1. How did you get into the tanning industry? When I was 16, I was a tanner at a two-store salon chain. It was th... Read more
When Baby Boomers took their first “real” jobs upon entering the workforce, their demands and expectations were ridiculously low by today’s standards. On their first day on the job, they got... Read more
If there ever was an example that highlights the reason why you need a trained staff, it’s to offer factual info about our industry to your salon guests and prospective customers to counter... Read more
This erroneous report comes from “across the pond” in Scotland; specifically, from a group called the Highland Council – which made me think of the movie, “Braveheart.” But alas, it di... Read more
These days, life – in general – feels like one continuous EFT. Paying virtually every type of recurring fee for a purchase is done by direct billing to a credit card or drafted from our chec... Read more
You can hire the right employees for your business, but if your managers don’t manage them well, those good employees may wind up messing up, rather than stepping up. Jen and Tim are manager... Read more
Gavin Brown Regional Sales Director Forever Tan 1 How did you get into the tanning industry? In 1984, I went to work for a company called Sun, Fun & Fitness in Englewood, OH – we distrib... Read more
Why Most Customer Service Isn’t as Good as It Could (or Should) Be and What You Can Do About It “We need to improve our customer service. Get someone in here for an afternoon to fix these pe... Read more
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