You inspire people – whether you know it or not. You guide people – whether you want to or not. You empower people, sometimes even if you’re not trying to. What is your definition of “leader... Read more

I have instructed indoor tanning certification courses for many years – some of you may have been in one of my classes. I love spreading the “good word” about controlled, moderate UV exposur... Read more

Many people are convinced that treating themselves with a splurge purchase here and there will motivate them to accomplish their goals. I get it – everyone wants to wear the “LV” on their be... Read more

What was your very first job? In my senior year of high school, I worked at Bonanza steakhouse in Pocahontas, AR. Living in a small town, jobs were hard to come by! I was the “garden chef” (... Read more

Giving feedback to employees isn’t always easy – especially when it’s going to be difficult for them to hear. Yet, every entrepreneur must do this to build a thriving business. But, there is... Read more

It can be said that “success occurs when preparation meets opportunity.” When it comes to emergency procedures at your business, truer words can not be spoken. Salon owners invest so much ti... Read more

While a fix-it-the-first-time approach may be the gold standard of customer service, addressing potential issues before they materialize is the true mark of an exemplary user experience. Con... Read more

Dealing with troubling workplace environments can be difficult. It’s not always clear what the deeper issue is and the friction and conflict it breeds can be tough to reverse. At the heart o... Read more

Most of us know motels aren’t hotels, a haircut isn’t cosmetic surgery and wild animals don’t follow a viewing schedule. So, how does the minority conclude otherwise? The answers are endless... Read more

1. When you were a kid, what did you want to grow up to be? Growing up with two brothers and constantly watching sports, I wanted to be a sideline reporter for ESPN. 2. What is the best thin... Read more