While channel-surfing recently, I caught an undercover report on hotel cleaning standards. Maybe you’ve seen this one or one like it: they visually inspect a room by sweeping it with a black... Read more
The establishment of an ongoing, organization-wide productivity improvement program requires the right company culture, a continuous improvement mindset, innovative thinkers, and the active... Read more
We look at millennials and see a group of young people who seem addicted to texting, sometimes seem skeptical about the lessons we want to teach them, and who are prone to changing jobs freq... Read more
Excuses are mental weeds that strangle any chance of new growth regardless of how many seeds you plant. One day, during lunch break, a construction worker opened his lunchbox, pulled out two... Read more
How a “Star” Was Born Good naming and good marketing weren’t invented yesterday. Consider the story of John K. Hogg of Frederick, Maryland, a manufacturer of soap. Mr. Hogg had a concept for... Read more
You must come to terms with the five core reasons some members of your team aren’t performing to your standard. I can’t believe we spent a huge amount on customer service training, an... Read more
Given the rapid pace of change in most organizations, it is likely that you have – at least on occasion – considered the value you add (and what you have invested in it). Value is the return... Read more
Although most commercial real estate professionals may tell you that operating costs are not a negotiable lease provision, there are aspects of these costs that can be changed to the tenant’... Read more
Everyone in business is either a hunter or a farmer. The working style that fits you best isn’t really a matter of choice, nor is it determined by your job description. It is ingrained by eo... Read more
Diversity and inclusion have definitely grown up over the past 20 years. Studies have shown that diversity management tops the list of priorities that businesses will have in the coming year... Read more
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